Repair Policy

We want you to enjoy your Pregomesh jewelry for years to come. We provide our customers with a 6-month warranty for our stone range and a one-year warranty for our silver only jewelry. The Pregomesh Exclusive collection is under warranty for a period of two years from the date of purchase. Jewelry under warranty will be repaired free of charge. Please keep your jewelry passport or purchase receipt after the purchase, as it is required for the free repair.

If your jewelry ever needs servicing, you can trust our professionals to repair it while maintaining its beauty and durability. Simply bring your product to a Pregomesh store, and our staff will ship it to our service center on your behalf. You will be given a receipt in the store, which you will need to present when you come to pick up the repaired product.

In the store, you will be informed about the initial cost of the service, which may vary depending on the degree of damage. The final price will be clearly provided at the time of receipt of the repaired product.

Please note that our warranty policy does not give you the right to replace or return broken or stolen items. We can prepare the lost part for you only for a certain fee.

*Products that have been out of production for more than 6 months are not subject to repair.